Patrick Torsell wrote:Tom400CFI wrote:Depends on the brand. One we looked at was a couple grand/unit, plus monthly fee.
So any savings in efficiency goes straight to the tattle-tail!
Okay, maybe that's a bit of an exaggeration. But I definitely feel that a well-managed and supervised grooming crew is better. The tattle-tail devices might be installed with the best of intentions for increasing efficiency, but more than likely you will end up with an unhappy crew who feel like the boss doesn't trust them, and only cares about the bottom line (important as it may be). Better to focus (as a manager) on developing responsibility and work ethic, and maybe even tightening up hiring standards. I have always been adamantly opposed to the guest-first, or bottom-line-first philosophy. Employee-first. That is what works. Hire the best people you can, treat them well well, empower them, trust them (only as far as you can, of course), let them take responsibility. As a result, guest satisfaction and treatment will improve, overall image and brand recognition will improve, and (assuming a cogent operational model) the business will survive. That's an incredibly oversimplified statement, but sums it up, IMO.
That works in almost any recreation/entertainment industry. If you have a pumped up staff in a nightclub who feel like they're valued......it's almost all you actually have to do for that business to rake it in. Paying your staff shit wages, spending the money you should have spent on them on useless flyer advertising litter, and then yelling at them when it doesn't work nets you no customer loyalty and a staff that will find a way to steal from you more than what you should have just paid them in the first place.